This educational program covers different issues, which will be of great aid for a travel-manager in dealing with everyday problems while organizing business trips for company employees. Practice-oriented tasks and analyzing actual examples will allow the participants to accept the material easily and to use it in their work.

Aims and tasks of the program:

• To give the participant all necessary knowledge to carry out the most effective organization of business trips.

The program is aimed at:

• Employees responsible for travel-management;
• Secretaries and specialists responsible for organizing business trips;
• Financial, HR and administrative managers.

The main topics of the program:

• Organization of business trips as a management function. Tasks and responsibilities of a travel-manager.
• Management Information System (MIS)
• Purchase transactions and tendering process
• Contracts and terms of business arrangements
• Mutual payments of service providers, their forms
• Travel-policy, its basic principles. Optimization of business-processes.
• Budget and cost optimization
• Complaint handling
• Reservation Systems
• Cooperation with service providers
• New technologies in business travel, international and Russian experience